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Reputation Management – Maintaining & Enhancing your Company’s Good Name

October 20, 2011 By admin

A good reputation can take years to develop, but can be lost in the blink of an eye.

In today’s fast-paced online world, negative press can spread like wildfire – and decimate your business in the process. This principle applies not only to online businesses, but brick & mortar outlets as well since many people research a business online before making purchasing decisions.

Just think about when you’re looking for products and services – would you trade with someone who has a lot of negative comments prominently displayed online?

Probably not…

So whether negative comments are legitimate or not, they can do great harm to your reputation and by extension, your business. That’s why adopting a comprehensive online reputation management strategy is an important, but often overlooked part of marketing a business.

Online reputation management can be broken down into two types – proactive and reactive

Proactive is just that…you go out and find where people are discussing issues relevant to your industry. You add to the conversation through blog comments, forum & social media discussions and targeted content to other sites. Syndicating content helps build your company as a thought leader in your industry, which builds trust and credibility among prospective buyers. Participating in the online discussion signals to prospective customers that you care, and are available to address their concerns.

In addition being a positive for your online reputation, participating in the discussion and adding unique content to external sites yields better search rankings for your firm.

Reactive reputation management is just the opposite. When someone posts a negative comment or complaint about your firm, you address their concerns promptly. Many of these comments though may be initiated by your competition, in which case you can contact the forum or blog and ask the comment be removed.

It doesn’t matter where negative comments come from – the effects are devastating just the same if they’re not addressed.

Promptly addressing complaints accomplishes two goals – one, it shows others that you’re prompt in addressing any concerns. Customers can rest easy knowing you’re there to help if anything goes wrong.

The other benefit to responding to negative comments is to dilute the negative press in search rankings. It’s commonly known that the vast majority of web searchers pay no attention to results past page 1, and especially past page 2.

If page 1 results for terms related to your firm are packed with negative publicity, that’s all anyone is likely to see about your firm. Responding to negative criticism and taking proactive steps outlined above pushes these negative reviews past page 2.

You may be asking…reputation management seems awfully similar to SEO?

In a big way it is. You’re trying to ensure that top results pose your company in a positive light. Proactive reputation management reinforces your on-site efforts to ensure you not only reach the top of the rankings, but stay there as well.

Check back often as we discuss different tools and methods for effectively managing your company’s online reputation.

SEO Buzz Marketing services from SEO Advantage help companies like yours harness these tools to effectively manage your online reputation. Check with us today to see how you can save money, enhance revenues and build a long-term basis for future growth.

 

Filed Under: Copywriting/SEO Content Development, Online Marketing Tagged With: , , , , , , , ,

Partnership with SEO Advantage Yields Six-Fold Increase in Web Traffic

October 18, 2011 By admin

Strategic partnerships between firms are one important way businesses grow market share and revenues – especially in today’s troubled economy.

One partnership our search engine marketing firm engaged in last year with gold bullion dealer Provident Metals has seen tremendous success.

When we start working with a firm to grow their online presence and by extension, traffic and revenues, we set realistic goals to accomplish the desired end. In the case of Provident Metals, traffic and search rankings for the bullion dealer’s site increased well beyond anyone’s expectations.

Since formation of the partnership in mid-2010, Provident Metals’ website has seen over a 600% increase in web traffic. Much of this traffic has been driven by the exponential increase in the company’s page 1 Google rankings. Coupled with social media engagement and a re-designed online store, the bullion dealer has experienced much success since teaming up with our firm.

Now that the new site design is complete and a large catalog of informative content is established, we’re now working to target some super-competitive phrases related to PM’s industry – think ‘gold bullion’, ‘silver bullion’ and others.

Dominating these keyword phrases will vault Provident Metals into the elite circles of the bullion industry.

We’ll continue to work with Provident Metals to build informative web content that builds search rankings and engages the reader to act. Providing timely and informative content is key to building thought leadership and trust with customers.

We’re excited to be working with such a reputable company that prides itself on superior customer service. Stay tuned for more important updates on our exciting work. In the meantime, read more about the partnership in our latest press release.

And if you’re searching for an online partner dedicated to helping businesses grow, contact search marketing consultants at SEO Advantage today to find out how you can effectively harness online channels to build website traffic and revenues.

Filed Under: SEO Advantage Tagged With: , , , , , , , , ,

Facebook Announces Revolutionary Changes – What Are They and How Will They Affect Businesses’ Marketing?

October 4, 2011 By admin

Since Facebook now has over 800 million users, the news of the company’s announcement of major format changes blanketed the airwaves – both off and online.

While some of these changes are relatively minor (i.e. different organization of news feeds), there are a few that will completely revolutionize how members use the social network and how they interact with their friends. Many of these changes have been dubbed by many as Facebook’s response to Google+, with some changes mirroring prominent features on that social network.

Changes to Facebook’s platform were announced by CEO Mark Zuckerberg at the f8 Conference in San Francisco a couple of weeks ago. Some of the following changes have already rolled out but others are yet to come. When the transition is complete, your experience on Facebook will be much different (…as will the strategy you employ to market your business online).

So what are the big changes?

The first big feature is the “Subscribe” button, which allows users to subscribe to a person or business without having to be friends with them. Similar features can be found on Google+ and Twitter. Adding a feature like this does raise privacy concerns among many users. Facebook however is addressing that by giving users a lot of control over the ‘Subscribe’ feature.

You can only allow friends to subscribe to your page or you can completely disable the subscription feature – it’s up to you. If you do allow people to subscribe, you can control what they see right down to a single picture.

Users can also have more control over which friends see what, which leads us into Facebook’s next big change….

Smart Lists are another new feature that’s considered by many to be a direct response to Google+’s Circles feature. This feature essentially allows you to divide friends into Restricted, Acquaintances and Close Friends. From there, you will be able to separate who sees what on your Facebook profile. Conversely, your friends will be able to filter what they see about you.

Timelines are perhaps the biggest change to come out of Facebook. The timeline is essentially a visual history and highlight of a person’s past.  This feature will help users map out their life for friends and allows people with the proper permissions to see a sort of life history through pictures, video and more.

Facebook describes the personal timelines as “All your Stories, All your Apps, a new way to express who you are.”

Personal timelines though, when they’re implemented, will radically change how the interface looks. But due to a lawsuit by Timelines.com claiming the new feature threatens their business, Facebook has delayed implementation.


 

How will Facebook’s changes affect social marketing?

Now for what you’ve been waiting for…how will all of these changes affect my business?

Of course, much of that remains to be seen but from a preliminary view, these changes are sure to have a big impact.

First is the ‘Subscribe’ feature and how it will affect the current ‘Like’ button. In the new regimen, the ‘Like’ button will have a reduced role. In essence, Facebook will now be about branding actions rather than getting people to ‘like’ your brand. Meaning, it’s now about “…getting people to take social actions enabled by your brand” according to David Berkowitz, senior director of emerging media and innovation for 360i.

One example from Berkowitz – say you’re a runner and post that you’ve just went for a three mile run. This is a prime opportunity for Nike, even if you wear Adidas since Nike has now become a part of your story. Adidas will have to find out something else ‘social’ to become part of your story.

With the added user controls, Facebook will automatically edit feeds based on users’ actions. Brands with boring or irrelevant updates will now have lower visibility. Your brand has to essentially capture someone’s attention and motivate them to interact. If they don’t, your updates will never appear in their news feeds.

McCann Digital VP Nir Refuah says with Facebook’s redesign, “…consumers will be creating a ‘digital autobiography’ in which brands will have to integrate themselves.”

All of this re-design by Facebook extends the metaphor of “…thinking of marketing as storytelling” to a whole other level. Marketers will now have to work that much harder to earn spot in users’ News Feeds.

As these changes rollout, the impact they will have on marketing your brand will become more apparent. One thing is for sure – Facebook’s changes will require new thinking, especially for those whose goal has been simply to accumulate as many fans and ‘Likes’ as possible.

What do you think of these new changes? Have you thought about how you will integrate your social media marketing strategy?

If so, leave us a comment and tell us more about what you’re thinking.

Related Posts

Google + – What is it and how will it integrate into your marketing strategy?

Getting Wisdom from the True Masters of Social Media

Which Social Media Channel is Right for my Business?

4 Components of the Marketing Funnel and how they relate to Social Media Channels

Filed Under: Online Marketing, Social Media Tagged With: , , , ,

3 Ways Social Media, SEO & Content Marketing Work Together

September 23, 2011 By admin

From content marketing to content strategy to content creation, the theme of “content is king” rang strong at Content Marketing World 2011.   No matter which discipline of online marketing you stemmed from – design, SEO, writing, etc. – the content thread tied everyone together.

One angle that had people abuzz came from thought leader Lee Odden’s presentation on social media and search strategy, He reminded everyone that content on websites, blogs and social media has more longevity when you optimize for customers first and search engines second.  Why?

  • SEO helps connect customers to content through search engines.
  • Social media helps customers share and participate in content.
  • Content marketing helps customers build relationships with brands through content.

Customers are the drivers for SEO, Social Media and Content Marketing. Together, they create a path for consumers to research, interact and purchase products and services. Companies that grasp how content is intertwined in these disciplines have a fantastic opportunity to improve their visibility and relevance.

Whether you’re working in SEO, Social Media or Content Marketing, these 3 content rules from Lee Odden apply:

  1. Avoid “shiny object” keywords. Begin keyword research and content development by thinking about how others talk about what you do rather than using ego phrases you “think” they use.
  2. Choose phrases and keyword clusters for target markets. The phrases need to be a true reflection of what customers care about and how they think.
  3. Don’t fall short on measurement. There is no point in having a #1 ranking if nothing happens, nothing converts, once your site is found.

We’re looking forward to reading Lee’s new book “Optimize: Win more customers with Social Media, SEO and Content Marketing,” when it comes out this year.  Leave a comment and let us know what you think about this interconnected concept.

Guest Author: Dechay Watts of Sprout Content, a content marketing agency that builds meaningful relationships with content that connects, engages and informs.

Dechay recently attended  the #CMWORLD conference in Cleveland, interacting with and learning exciting things from the who’s who of content marketers and copywriters.  A big thank you to Dechay for providing a first-hand account of what she picked up at the conference

Filed Under: Copywriting/SEO Content Development Tagged With: , ,

Google + – What is it and how will it integrate into your marketing strategy?

September 9, 2011 By admin

Over the last couple of months, we’ve been tracking the rollout of Google’s new social network, known as Google +.  Considered by many to be Google’s response to Facebook, the new network has grown to over 20 million users in just the first few months of its existence.

Even though Google + has already grown to this many users, many of us are just starting to figure out how to integrate it into our social media marketing strategies. While there of course naysayers out there, much of the buzz surrounding Google + is pretty positive with many marketers saying it will eventually develop into the ultimate content sharing and marketing platform…more on that below.

But first off – how does Google + work and what makes it different from Facebook?

Google + is essentially the search engines latest foray into the social networking world. According to the company’s official blog:

“Today, the connections between people increasingly happen online. Yet the subtlety and substance of real-world interactions are lost in the rigidness of our online tools. In this basic, human way, online sharing is awkward. Even broken. And we aim to fix it.”

Google’s basic idea is to make all of their existing products (search, Maps, Gmail and more) socially compatible. Doing so, they hope, will challenge Facebook as the leading social network.

Each profile will center on the ‘stream,’ which is essentially the equivalent of Facebook’s news feed. This stream though will be joined by four other core elements – Circles, Hangouts (video chat), Huddles (instant message) and Sparks (things you may be interested in).

One key difference and advantage Google + has over Facebook – users, through Circles, have better control over who sees the information they post. On Facebook, all of your friends see what you put online, be it they’re your friends, family, co-workers, business contacts and so on.

With Google +, you will be able to have one circle for your friends, another for family members and another for business colleagues

We all communicate differently with various people in our lives. You don’t communicate with a business prospect the same way you communicate with your mother. Google+ reflects this reality.

And that’s one distinct advantage of Google+ when sharing your content online – it allows you to target your marketing messages to the people who matter most.

Will Google+ eventually become the ultimate content sharing platform?

That remains to be seen of course but Google+ has already solved many of the inherent privacy and ‘over-sharing’ issues that make Facebook problematic. Google+ also provides a rich multimedia and discussion environment that Twitter cannot match. According to Brian Clark at Copyblogger, Google+ has been put together in a way that “…encourages, rewards and protects content sharing.”

And one more biggie – Google+ will certainly be tied into search rankings, unlike Facebook. When it comes to better search rankings, building an audience on Google+ may be the best thing you can do.

At the end of the day, Google+ is taking many of the positive attributes about Facebook and Twitter and making them better. Google has had the luxury of watching what Facebook and Twitter did wrong and making it better.

Google being very careful in its pursuit though since their first two attempts at social networking (Buzz and Wave) failed to catch on. This latest social network attempt by Google hasn’t been released to the general public just yet – it’s being dubbed as a ‘project’ and is by invitation only.

We’ll keep on the lookout for how this latest innovation from Google can play into your social media marketing strategy. In the meantime, check out a demo and see how it works for yourself!

Filed Under: Social Media Tagged With: , , , , ,
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