Posts Tagged ‘social media’

Which Social Media Channel is Right for My Business?

Monday, August 30th, 2010

With all the buzz about Facebook lately and its ambitions to be the social hub of the Internet, many small business owners are wondering which social media channel they should direct their attention to.

How do Facebook and Twitter compare? Is it right for my business to invest in social networking?

To answer these questions, HubSpot pulled data from 2600 of its customers.  Companies were sorted by industry and were examined to see how many followers they had on each channel (referred to as the channel’s reach by Rick Burnes over at HubSpot).

From the chart below, we can see Facebook has more “reach” with B2C businesses…B2B businesses enjoy more success with Twitter.

Data from this chart doesn’t exactly mean you should only work with one and not the other. Considering Facebook’s expertise, ambitions and sheer scale of its plans, it would be unwise to not have a Facebook profile at all and focus solely on Twitter and vice versa.

And don’t fall in the trap of thinking your industry doesn’t use social media so it’s not worth considering. As with websites, blogs and SEO, being the first to step into to social networking will certainly payoff in the long run. Don’t be shy…experiment with social networking no matter what industry you’re in.

Will Facebook give Google a Run for Its Money?

Monday, August 9th, 2010

With its recent introduction of the “Like” button, the question has been swirling, “Is Facebook the next Google?”

Much of this talk has been driven by how the new “Like” button provides Facebook with proprietary data about the popularity of pages across a vast amount of sites. Talk has only gotten more intense as links to external sites have been seen in Facebook search results.

But can Facebook really replace Google?

Right now, Facebook is hardly a blip on the radar screen as far as a search engine goes. People go to Google to search…they go to Facebook to interact with their friends. And as long as Facebook isn’t a toolbar option and doesn’t require a person to be logged in to do a search, this situation will continue.

Another big difference between the two – search engines like Google judge a site’s credibility by the number of links rather than the number of “likes.” Many websites will never have a like button so there’s concern there.

And if Facebook relies entirely on “likes,” they may not have any information to determine what kind of page would draw an “unlike.” How likely are you to “like” an article you read…I’m more inclined to link to it from my blog for instance.

There’s nothing that says Facebook cannot start crawling the web and indexing pages. But Google has a decade head start on building a search engine. And even with lots of marketing and software expertise and investment, Microsoft’s Bing has struggled to compete with Google.

Levels of personalization available with Facebook will ultimately drive more people to its corner. While Google can help you find just about anything under the sun, Facebook is in a better position in terms of what you and your friends care about – something Google is just starting to explore with its social and personalized search features.

Going forward, there are tremendous opportunities for growth in Facebook. All of your interesting content should include a “Like” button…it’s one of the most important social sharing buttons for driving visibility and links to your site.

Facebook is also pushing for widespread adoption of its Open Graph Protocol, which calls for a standard set of meta tags along with variable tags depending on the content.

In the short term however, you shouldn’t expect a big lift from Facebook but down the road you might so it doesn’t hurt to explore the options Facebook presents…just don’t forget about your SEO and other elements for ranking high in the search engines.

According to recent data from Compete, there’s no doubt Facebook can be a major source of traffic.

3 Steps to Making your Site worth Coming Back To

Wednesday, August 4th, 2010

Not to diminish the advantages of SEO but it’s not the only consideration when marketing your small business online. While many sites depend exclusively on traffic from search engines, many people forget that getting “new” traffic is only one part of the equation.

Once you get someone to your site for the first time, you need to be sure the content is compelling and informative enough for them to return again and again. If visitors don’t return to a site, you’re putting yourself into the position of having to rely on visitors coming directly from the search engines. The problem with this of course is first-time visitors are least likely to subscribe or buy.

Your best customers will be those who have reviewed your site several times and know it better rather than first-time visitors coming from a search engine who just quickly glance at your page and move on.

So keep reading for three steps you can take to get first-time visitors to come back again and again.

Step #1 – Optimizing your site for the search engines

Of course, the first step is getting new people to your site. Optimizing your site to rank on page 1 in the search engines is key to making this happen. Be sure your site architecture is friendly to search engines and your content contains valuable keywords woven into the content. Meta and title tags do help and you also need to obtain inbound links from other sites.

Step #2 – Write great content that keeps visitors reading

Someone coming to your site for the first time is unlikely to return if they don’t entirely read the first page they land on.  If your site/business depends on people taking action on your site, you need to engage them from the very beginning so they’re interested in the entire page and want to come back for more. To succeed at this, you need to diversify your content beyond simple advertising slogans and the like.

Step #3 – Get people to come back again and again

For those of us who have sites primarily consisting of content, it can be quite a challenge to develop engaging content that keeps people coming back. You’re likely one of hundreds or thousands of sites offering information on the same subject. Simply adding more pages won’t keep people coming back…to do this, you must:

  • When compared to other sites on the same subject, your site’s content needs to provide more value
  • Add great content frequently and let people know you’re adding new stuff in the near future to keep ‘em coming back
  • Invite your readers to leave comments and suggestions to engage them with your site
  • Take full advantage of social media networks like Facebook and Twitter to get people talking about your content amongst their friends

To summarize, content driven sites need to stand out from the pack in order to maximize conversions.  Basically speaking, your content has to be good enough for people to want to come back again and again.

Customizing your Facebook Page Using Static FBML Language

Friday, July 30th, 2010

With Facebook’s efforts to become the Google of search and its ever-increasing base of users, the world’s largest social network is also quickly becoming a powerful marketing tool for small businesses.

But how can I harness its more powerful tools to get even more out of social media marketing?

Customizing your Facebook page beyond the standard offering can go a long way toward maximizing the benefits of social media marketing. But Facebook isn’t a regular website – you won’t customize it like your business’ regular website.

Rather than HTML, Facebook uses a coding language known as FBML, a subset of HTML. Short for “Facebook Markup Language,” you can add this coding to your Facebook page to your site in these 4 easy steps:

  1. Make sure you’re listed as an administrator on your company’s Facebook account
  2. Go to the static FBML application
  3. Click the “Add to my Page” link
  4. You will see a window containing a list of Facebook pages that you’re an administrator for. Click the “Add to Page” link to add the application to your particular page

Now that you’ve got FBML added to your Facebook, you can begin customizing your page but before you start, you need to decide whether you want your FBML box as a tab or keep it on your wall.

Once you decide where you want the FBML tab and add it, you will need to give it a name. First, click the “Edit Page” link underneath your page’s logo and scroll down to the “Applications” section, find the FBML application and click edit…here’s where you can name your FBML box and make other customizations. You can even add more FBML boxes (but the limit is 10).

Now that your FBML box has a name, you’re ready to start adding content.

For pictures, Photobucket is considered to work best but you can also store your pictures within Facebook or on Flickr…the maximum width for an image in the FBML box is 520 pixels.

There is no maximum height but like regular web pages, you should minimize the amount of scrolling your visitors need to do to see your main message.

If you’re uploading an image to your FBML box, use the following code:

<a href=”http://xxxxx” mce_href=”http://xxxxx” target=”_blank”><img src=”http://yyyyy” mce_src=”http://yyyyy” width=”##px” height=”##px” border=”0 alt=” “></a>

Replace the “xxxxx” with the target URL and replace the “yyyyy” with the direct link to your uploaded Photobucket image. Replace the “##” with your image’s width and height in pixels.

You can also add YouTube videos to your Facebook profile using the following code:

<fb:swf swfbgcolor=”000000” imgstyle=”border-width:##px; border-color:white;” swfsrc=”http://www.youtube.com/v/xxxxx” imgsrc=”http://img.youtube.com/vi/xxxxx/2.jpg” width=”520 height=”400 />

The “xxxxx” represents your YouTube video ID, the code you see after the equal sign in the following YouTube URL – http://www.youtube.com/watch?v=MqqKPWhY4es

You can adjust the “swfbgcolor” and “imgstyle” settings to your preferences. You can also adjust the width and height of the video display at the end of the code…like pictures, 520 pixels is the recommended maximum.

Finally, you can even set your FBML box to be your Facebook’s default landing page. To do this, go to the “Edit Page” link underneath your logo and scroll down to the “Wall Settings” area. There you will see a section called “Default Landing Page for Everyone Else.” By doing this, visitors who are not fans will land on your FBML page while your fans will be directed to your Wall page.

FBML is a powerful tool to help you market your small business on Facebook. Simple static Facebook pages will not bring the benefits customization through FBML will. Take a look at some of our other posts and check back with us again soon for more tips on how you can Facebook to market your small business.

Google’s First Employee Gives Interesting Talk on the Past & Future of Search

Wednesday, July 28th, 2010

This past Sunday, July 25th, I had the pleasure of seeing one of Google’s top employees speak in my home town.

Craig Silverstein, Director of Technology at Google, was the first person founders Sergey Brin and Larry Page hired to help develop what has now become the world’s premier information resource. After 11 years, Silverstein is still with the company and exudes much excitement about its past and future…not to mention the possibilities in mobile and social search.

One interesting side note about Craig…he was visiting my hometown of Gainesville, Florida for his 20-year high school reunion, which coincidentally, is the same high school I graduated from 9 years later.

But while he was in town, he thought he would take a couple hours and speak to the community he called home during his childhood. While the audience was mainly interested people in the community who were not necessarily interested in Google’s algorithm and ranking high in the search results, he did touch on a few of those things and other issues that will be a big part of any online marketers life.

Specifically, the development of mobile and social search technology are increasingly becoming ways people are finding information online.

With regards to mobile search, more and more people are using “smart phones” like BlackBerry, IPhone and even Google’s smart phone, the Anroid. In the future, and closer than we think according to Silverstein, people’s primary device for finding information will be their mobile devices.

Think about it – you’re visiting a town and need to find a place to eat. Or, you need to find a place to get a haircut. Flip out your phone, do a search and voila, you got a list of different businesses in the area you’re in.

We’ve mentioned before the importance of local search, especially if you’re a local business like a restaurant or store. If you fall into this category, you will certainly need to have mobile search on your radar screen going forward.

Social search, which Google pursues through its Google Buzz, Google Wave and its new Google Me is another area that’s seeing tremendous growth. Of course, Facebook is the king of social networks right now and as you know is pursuing social search with a vengeance.

Why is social search important? Not only do people enjoy finding information on their own, they also like to ask their friends about products, ideas or whatever. Since trusting an online source is harder to do (you never see the person on the other side), Internet users want to be able to interact with people they know and find information that way as well.

And perhaps one of the most fascinating technologies for the future of search – voice search. That’s right, instead of typing in your search terms, you can simply say what you’re looking for. Google is working on voice translation technology to take your spoken words and translate them into written words.

Much of Craig’s talk though centered on Google’s history and the history of search in general. Google wasn’t the first search engine – even in the online world.

In fact, the first search engine was the Bible concordance, a reference manual for terms found within the Bible. But instead of it being like an encyclopedia or dictionary where you look up a word and find its meaning, the concordances took a word and told you where you could find them in the Bible.

Fundamentally speaking, this is how search engines work. You take a keyword phrase, type it in and see where on the Internet that word appears. And when search engines were new, that’s about all it involved…keywords and the number of times they appeared on a page.

Of course, search engines have evolved way beyond this.

Concordances were simply correct. Then with the advent of Google and PageRank, searches are not only correct but authoritative as well. Pages with higher PageRank were seen as being more trustworthy. Now, a good result is considered correct, authoritative (trustworthy) AND timely as well.

We’re seeing this play out in Google’s development (think Caffeine/algorithmic updates).

At the conclusion of Silverstein’s remarks at his childhood synagogue, Craig took questions from the audience. Most of them were about different technologies and efforts the company is working on like Google TV. The last question was about Google Fiber and Gainesville’s application to be the first site of this venture.

Unfortunately for the Gator Nation though, Craig doesn’t have anything to do with Google Fiber’s application process.

When I got the opportunity, I asked Craig about Caffeine and how the company expects the update to provide better search results for people. I knew he wouldn’t be able to answer a direct SEO question since in the end, they’re not going to share how their algorithm works too much because surprise, they make a lot of their money by selling PPC ads to companies.

But friends, I’m sorry to say that he didn’t answer much besides saying they do a lot of experimentation with a small set of searchers to see how things work before they go with it entirely. Beyond that, he told me point blank that he couldn’t go into that.

No worries, I understand. But the talk was still fascinating from the perspective of what we do at SEO Advantage and the past, present and future of search…which by the way, is nowhere near being fully developed.

Craig says that could be another 150 years from now! Wow, we got a long way to go!