Copywriting and White Space – Making Readable Web Content

If you’re a company trying to build an online presence, you’ve certainly heard how important developing content is. Blog posts, buying guides and keyword landing pages are just a few examples…

Content not only helps you build rankings in the search engines, it also helps you build credibility for your brand and a loyal following. When people see you’re developing engaging, informative content, they’ll remember you as someone who’s willing to listen and take initiative to help customers better understand important points about what you’re offering.

Likewise, search engines will see how youre making strides to provide your audience with engaging, informative content, and reward your site accordingly.

While many strategies and techniques are specific to your business or industry, there are some general ideas you need to keep in mind when writing web copy – one of the most important, yet most overlooked, is white space.

What do you mean by “white space”?

whitespacequote_seoaWhite space can be defined as a break in copy. It has a couple of different purposes.

One, it helps the readers better comprehend what you’re trying to say. They can skim sub-headings, bulleted lists, and other elements designed to help communicate information in a clear and concise way.

The other purpose is to give the eyes a break – how many times have you encountered a page with just long-block paragraphs and immediately clicked the back button in frustration?

In our fast-paced, information-driven world, our senses are literally overloaded with all kinds of messages at all times of the day. We have to discriminate what’s deserving of our attention, and disregard the things our senses and minds tell us are not important.

We do this through scanning…

If your piece – be it a blog post, an article or a landing page – doesn’t provide an adequate break, it will seem dull and intimidating, no matter how well it’s actually written.

What do I need to do to ensure my site’s content has adequate white space?

We don’t want to imply that long paragraphs are bad – if you have a thought that requires a little extra explanation, by all means, take the extra space.

A few ways to boost white space include:

  • Limit paragraphs to 5-7 lines – if you have an extra-long paragraph, consider putting a one-sentence paragraph just below it to either make your final point, or a follow-up point.
  • Include sub-headings – to break up different concepts within your piece, use sub-headings. This allows the reader to scan your piece’s important points without having to read it word for word – your readers will thank you. Including keywords in headings and sub-headings are also beneficial from an SEO perspective.
  • Include a bulleted or numbered list if it makes sense – Another way to add “white-space” and make your piece scannable is by using bulleted or numbered lists. These help draw attention to important points and communicate information quickly. Be careful though – bulleted and numbered lists don’t always fit.

These are general points to consider when drafting content for your website. If you’re writing an e-book or more formal piece of content, you can have longer paragraphs for example. Also, you really won’t have much in the way of sub-headings with a press release (except in the beginning).

The important thing is to remember that you’re writing for real people, not search engine bots. You need to be mindful how you’re content will appear to a new visitor.

Is it easily digestible with a quick scan?

Is it easy on the eyes and not too “in your face” or intimidating?

Keeping these things in mind will help you develop exceptional content for your site. While there are many other things to consider, this is one of the fundamental tenets of writing for the web – and one of the key differences between print and online media.

 

Infographics – A New Frontier or Too Much at Once?

Unless you’re completely new to developing SEO optimized content, or have been living under a rock for the last couple of years, you’ve certainly heard of the infographic – many outlets and marketers have extolled the virtue of including infographics in your content marketing mix.

Some have placed them on a high pedestal, going so far as to say you’re really behind the curve if you’re not including them in your content mix.

Others, while enthusiastic about infographics, are a bit more restrained.

Commenting in an interview with CMI, co-founder of JESS3 Leslie Bradshaw says that infographics should be viewed as a “…high-level tactic that are good for educated audiences.” For consumer audiences, infographics may be a bit much. “Consumer audiences are much more likely to share something on Facebook that’s really ‘snackable,’ Leslie explains.

So in order to develop “graphic” types of content that will get shared through Facebook, Google+, Pinterest and others, Leslie and her team develop what they call “data graphics”, which are basically shorter visual representations of one or two data points.

We of course like to take a more restrained approach…

Understanding what infographics are, and more importantly how you should approach them is way more important than putting one together for the sake of doing it.

However, we certainly appreciate the old saying “a picture is worth a thousand words”

Visualization is very powerful, and the ability to convey complex information graphically is what lies at the heart of an infographic.

Infographics is a short hand term for “information graphics” – they can be defined as graphic visual representations of information, or as explained in this CMI piece by Ahava Leibtag, a true infographic takes “…a complex data set and translate(s) it into an easily understood picture.”

Ahava goes on to explain that many pieces marketed as infographics, while good, are really “posters” since they lack complex data. While her example from Copyblogger is a really great, informative piece of content, it really lacks the sophisticated data that takes it to the infographic level – I would suspect Ahava would have the same opinion of an infographic, or “poster,” we did for an e-cigarette client some time ago…

If you’re looking to include infographics in your content mix, there are a few rules you need to follow says Paul Gustafson at CMI. These rules include:

  1. Tell a story
  2. Communicate complex data simply
  3. Make sharing through social media easy

Some of the most successful infographics in fact take very complex information and concepts and boils them down into their simplest, most easily digestible form.

Avaya provides us with some questions you must consider before embarking on the infographic voyage. Answering the following questions is critical to developing a successful infographic she explains.

  1. Do you have something relevant?
  2. Do you have a clear call-to-action?
  3. Can you post the infographic in more than one place?
  4. Do you have a good designer?
  5. Does the infographic approach fit into your branding?

In the end, it all really boils down to determining the purpose of building an infographic in the first place, its relevancy to your brand and message, and its ROI potential

Once you’ve addressed these important questions and you determine if and how an infographic will work for your site, you’re ready to get started.

There’s a plethora of templates out there for you to check out, or you can design a custom one…this handy infographic from Infographic Labs (below) provides a great overview of the “how.”

So in the end, are infographics the new content nirvana, or do they overload audiences and not deliver on the promises so many claim them to hold?

The answer of course – it really depends on a host of factors. If your audience in more “consumer” driven, perhaps you should consider the smaller, or more “snackable” pieces JESS3 develops.

If your audience is more sophisticated (some B2B), perhaps a two-level infographic makes sense…

We should caution though, you have to address the fundamental questions of purpose, goals, relevancy, sharing, ROI and more before you develop an infographic.

Have you developed any infographics for your website? If so, how did they work out?

Let us know in the comments field below or on our Facebook or Twitter profile today.

Related Posts

Content Marketing – 5 Predictions for 2013

Filming an Interview Online – A Primer

Content Marketing over Traditional Advertising – Making the Case

Making your Content Work for You in Better, More Valuable Ways

 

What Is An Infographic? by Infographiclabs

 

Keeping your Content Above the Fold and Easy to Find

All the way back at the beginning of 2012, Google rolled out a new page layout algorithm. This October, the search giant provided an update on the algorithm, claiming it was affecting just under 1% of searches.

As the name suggests, this algorithm change was designed to evaluate a page’s layout and the amount of viewable content.

At issue – some pages on the Internet, while otherwise properly optimized for the search engines, are pretty top-heavy in terms of ads. Visitors to these pages have to scroll or otherwise spend time looking for the main content. After receiving many complaints from users, Google developed an algorithm to weed out pages that may have too many ads “above-the-fold,” or the area of a page you see when it appears on your screen.

Generally speaking, users want to see content right away, not scroll through ads. When we click on a link from Google, we expect the page to have the content readily available…ads are okay, as long as they’re placed in way that doesn’t interfere with the content showing “above-the-fold.”

In Google’s advisory on the update, sites with what the search giant considers a normal amount of ads placed in the right way will not be affected.

“We understand that placing ads above-the-fold is quite common for many websites; these ads often perform well and help publishers monetize online content. This algorithmic change does not affect sites who place ads above-the-fold to a normal degree, but affects sites that go much further to load the top of the page with ads to an excessive degree or that make it hard to find the actual original content on the page.”

However, sites with little to no content “above-the-fold” will be, or have already been affected. Compounding the problem is the fact that it could take awhile for the Google spider to recrawl your site and take any changes of this nature into account.

What do I do if my site has been affected by the page layout update?

The consensus – both at Google and here at our search engine optimization firm – is to focus on your user’s experience. Consider how you use your “above-the-fold” space. Ads are okay of course, but you must be mindful of where you’re placing them. Don’t make your visitors scroll or hunt for what they’re looking for.

In other words, this update is yet another confirmation on the importance Google, Bing and others put on content.

Remember Penguin and Panda?

Well this is another perspective on the same issue – does your site deliver useful content in way that’s easy to find?

To help you visualize how your page looks on different screen resolutions, Google has developed a special tool within Google Analytics you can use. The original tool announced in January, Browser Size, has been discontinued.

While Google says this update only affects pages with ads, will it one day be tweaked to include image “sliders” or even static images?

That’s an interesting question our lead web designer Gaby asked upon hearing news of this update. It’s certainly possible – with Google, it’s anyone’s guess it seems.

Other search marketing pros are more critical though, even going as far to claim hypocrisy on Google’s part. Barry Schwartz, a.k.a. Rusty Brick at S.E. Round Table, points to Google’s own search results pages as an example – the top 2/3 of this example below is all ads!

Image Courtesy of Search Engine Roundtable

Rusty Brick also points out how you couldn’t plug in a Google SERP into the Browser Size tool (discontinued) to see if it would pass muster or not.

From the discussion we’ve seen, many feel the update isn’t fair, especially considering how many of Google’s own pages would not pass their guidelines.

Regardless though, it’s something that must be dealt with on the part of SEOs and webmasters.

One thing we can be certain about – Google will have many other updates to their updates, and even more updates after that. So be on the lookout…

Was your site affected by this update?

If so, how long did it take for you to make up any lost ground?

Related Posts

Penguin Update Targets Link Schemes and Low-Quality Content

Answer These 23 Questions to Understand What Google Looks For

Making your Content Work for You in Better, More Valuable Ways

10 Important Points to Consider when Redesigning your Website

SEO and PPC – Which is Better?

Businesses just starting to wade into the waters of online marketing often ask which channel is better – should I focus on search engine optimization or pay-per-click advertising?

Although they’re displayed together on a search results page, organic search results and paid search marketing are quite different from each other.

In Google, organic search results appear in the left column of the search engine results page. Organic search results are considered free in the sense that you don’t have to pay anything if someone clicks the link. Where a particular site appears in organic search results depends on how the algorithms have scored the website and landing page based on its relevance to the keyword or words used.

Getting a website to page 1 based on the search query entered by the user is one of the main measurements of success in search engine optimization.

Paid search advertising from Google AdWords appears along the top and right side of a search results page. When a visitor clicks a link in one of these advertisements, the advertiser pays a fee based on the results of an auction that occurs every time a search takes place on Google. How much a click costs depends on the competiveness of the keyword in question, the optimization of the landing page the ad is linking to and the homogeneity of the keywords and ad copy.

As far as the question posed in our title, ideally you should include both SEO and paid search advertising in your online marketing strategy

And from our experience, we know that SEO can take weeks or even months to start yielding benefits. Paid search advertising on the other hand can be setup relatively quickly and, if properly managed, can provide immediate traffic to your website. Stoney deGeyter at Search Engine Guide recommends you start on your PPC right away to bring in profits sooner, if you can afford it.

When customers are able to set aside part of their marketing budget for paid search advertising, we recommend beginning an AdWords campaign as soon as properly optimized landing pages are in place. This allows you to reap the benefit of immediate traffic to your website while you shift your focus to all of the SEO work – namely optimizing your website, targeting keywords, building content, links and growing a social base.

In other words, paid search helps fill the traffic void while you work to ramp up your SEO efforts.

Another point to consider is how search engine optimization improves site usability since it takes visitor behavior into account. Over the long term, SEO and PPC work together to “…generate a synergy effect on visibility and conversions.”

In the future paid search advertising may take a higher priority, especially for keywords with high commercial intent according to an infographic we spotted recently.

In fact, paid search ads targeting high commercial intent keywords garner nearly 2/3 of clicks according to data. SEO on the other hand is still very dominant for informational keyword searches.

One other point to consider is the fact that SEO and PPC reinforce each other according to Mike at Search Engine Guide. With the rise of universal search, it’s possible for a website to have more than 2 options for a searcher on a results page, each with its own unique message.

Each approach has its own pros and cons.

Paid search advertising, for example is much easier to measure than SEO. You can get data on traffic and conversions for a particular page almost immediately. Engaging ad formats yield high click-through rates and ROI.

On the other hand, Google makes it much easier for you to spend rather than save money on PPC campaigns.

While SEO is free in the sense that a click doesn’t cost anything, it does take a lot of effort to get your website ranking on page 1. Compared to paid search, it’s increasingly difficult to measure and execute. However, SEO does provide the foundation for building a sustained web presence over the long term.

This quote from Danny Sullivan, Editor-in-Chief at Search Engine Land, provides the best explanation we could find – “It’s one of the most important rules of search engine optimization. Don’t depend solely on SEO. I’m always surprised when people fail to learn this lesson. Those hit hard by last week’s Penguin Update are just the latest to learn it again.”

In the end, we can’t really answer which method, SEO or PPC, is better.

As we said above, it’s best to have a mix of the two as one complements the other.

Related Posts

You can learn a lot from a little button: Part I – Top vs. Other

10 ‘On Page’ SEO Tactics You Should Avoid At All Costs – Part I

10 ‘On Page’ SEO Tactics You Should Avoid At All Costs – Part II

Why You Shouldn’t Rely Solely on PPC to Bring Traffic

Is SEO and Usability Separable or Inseparable?

As a search engine optimization company specializing in helping businesses dominate their respective industries online, we spend a lot of time considering what makes a website not only good, but stellar.

Of course, we spend a good bit of this time evaluating the metrics (a.k.a. algorithm) Google and other search engines use to rank web pages. What makes a certain website appear on page 1, or at the top of page 1?

However, this isn’t the only question we consider.

While search is the dominant way people find information online, we’re also mindful of the experience users have once they land on a website. Therefore, we don’t cater to every little SEO trick out there thinking all we need to do is pepper the right keywords in the right frequency, put up some good metatags and call it a day.

Over doing SEO can certainly “…undermine the user experience” according to a recent column from Jakob Nielsen’s weekly column.

Initially, it’s easy to see SEO and usability as two separate topics – search engine optimization is about “attracting people to your site” by making it show up high in the search results. Usability on the other hand is about the user’s interaction with your site after they’ve found it.

Therefore, the goal of SEO is to attract visitors while the goal of usability is to maximize the numbers of visitors that become actual customers.

Both SEO and usability have to be impressive in order for your site to succeed

If your SEO is stellar but your usability is lousy, plenty of people will find your site but none of them will actually convert.

Likewise, if your usability is great but your SEO is lousy, your site just won’t see too many visitors.

So even though SEO and usability focus on different parts of the lead generation process, there are many ways in which these two elements work together. However, there are a couple of ways they conflict, which I’ll get into below.

One of the first points to understand is that SEO goes well beyond Google. Studies have shown how search is “…the main resource discovery strategy” for most people. This concept applies to those already on your site as well. Many websites though don’t spend much time thinking about their site’s internal search usability, which can kill conversion rates in the end.

This is especially true when it comes to e-commerce type sites – one of the first laws of e-commerce is that your products must be found before they can be purchased. For general, mainstream websites, many users go straight to the site search rather than using navigation. Often times, the internal site search is so bad that users get frustrated and go all the way back to Google to find what they’re looking for.

Therefore, websites have to employ basic SEO techniques in their internal site search functionalities to ensure their site’s usability, and specifically their site search, is the best it can be.

In the long-term, good search rankings will come from how well your site helps users

Since the advent of ranking factors, search engines must use a variety of indirect metrics (i.e. number of links pointing to it) to determine a site’s quality. But as Google and others increasingly move toward evaluating user behaviors, search rankings will more and more be based on usability criteria.

In the short-term, you can try and game the search algorithms…but long-term, this is a losing proposition since these algorithms are always changing. Instead, focus on providing a good experience for your users.

In the long-term, this will generate not only high search rankings, but high conversions as well.

Good short-term SEO and good design are equally important though

Only focusing on how current search algorithms work is a bad idea, yes. But that doesn’t mean you shouldn’t design your website to work well with today’s search engines.

Offer stable URLs so other sites can easily, and directly link to any piece of content on your site. Use terms in your titles, headline and main content that visitors will use in their searches – meaning, you should avoid cute sounding headlines or words that may sound catchy but no one will understand.

You need to also be sure you use plain text to ensure your site gets indexed in the first place. Information architecture is important too – a clear navigation not only helps your users easily find the products/ services you offer, it also makes it easier for search engines to crawl your site and determine where in your site’s hierarchy a page is located.

Finally, be sure you develop compelling content that attracts links and chatter on social media.

These steps are things you should be doing anyway. But considering these SEO/usability guidelines in tandem will ensure you not only see sustained search rankings, but that you will see increased numbers of click-throughs as well.

Although SEO and usability often go together, there are instances where they conflict

One clear example of this is keyword stuffing. While it may help search rankings in the short-term, keyword stuffing makes your content harder to read.

Fat or obese footers is another point where SEO and usability conflict. While including informative, keyword-rich landing pages in your site’s bottom navigation may be good for search rankings, it can play havoc on the usability of your site since you have so many links going to disparate pages that are hard for users to follow.

In the long-term, sustained search rankings come from having a crawlable site that’s both informative AND usable. As Google continues to increase its reliance on user behavior in determining a site’s quality, you will need to be increasingly mindful of your site’s usability to ensure you stay on top of the search results.

We want to hear your thoughts on how SEO and usability either work together or conflict.

Do you consider one more important than the other?

What do you spend more time worrying about – your site’s ultimate rankings or the user experience once they land on your site?

Related Posts

Answer These 23 Questions to Understand What Google Looks For

10 Important Points to Consider When Redesigning your Website

10 Most Common Web Design Mistakes

“Don’t Make Me Think” – A Common Sense Approach to Web Usability – Part I

“Don’t Make Me Think” – A Common Sense Approach to Web Usability – Part II

“Don’t Make Me Think” – A Common Sense Approach to Web Usability – Part III