Facebook Graph Search and Ethical Marketing

Ways to view follow information on Facebook graph searchThe new Facebook graph search feature, currently in beta, has been making waves all over the internet. Many are rightfully concerned about privacy, while others take issue with the new feature’s usability.

The privacy concerns can’t be ignored, particularly if you engage in ethical marketing. As we explore this tool and begin to utilize it in our online marketing efforts, we absolutely have to stay mindful of doing anything invasive or manipulative with consumer information. With that in mind, I’ve been using my access to the Facebook graph search beta to identify ways that we can use this new tool to advance ethical marketing efforts. Here’s what I found.

Facebook Graph Search can help you better target your content

One of the first things you notice once graph search becomes active on your Facebook page is that the blue bar at the top of the page is slightly larger, and the icons have been moved from the left side to the right.

Where the icons once were is now a search box, and clicking in that box opens a drop-down menu that changes based on where you originate your search. When I clicked from my homepage the options were tailored to me as an individual:

Facebook graph search drop-down from the homepage

Not much potential for marketing here, but then I went to the SEO Advantage Facebook page to initiate a search. That’s when things started to get interesting:

 Facebook graph search drop-down from a business page

Aha! The options change based on where you initiate the search.  When I start at the Facebook page of a group I administrate, the search options include members of the group who live in my town and/or work at SEO Advantage. Starting from an interest page for a favorite TV show allows me to access a list of others who like the show, either throughout Facebook or only those on my friends list.

The company page, though, is where the magic happens. It’s where we learn about the people who support a business, and use that information to target our content. When you select the “people who like” option, it opens up the ability to learn what else those followers like, in very specific ways.

So, for example, let’s look at “interests.” In the case of SEO Advantage, the top three interests of our followers are photography, hiking and traveling:

Facebook graph search follower interests
These intersections give us the most valuable information we can have when it comes to targeting content. The interests above, for example, might not seem relevant from the standpoint of an SEO and online marketing firm, but that’s because you have to look deeper with this sort of information.

People who enjoy photography are visual. They’re more likely to respond to images. People who enjoy travel are an eclectic group, but they tend to enjoy new experiences. These people don’t want us to rehash information they’ve seen before; they want us to provide news and insights.

We can use this information to make analogies our followers will identify with more closely, and in numerous other ways to inform the content we create. Our followers like TechCrunch, so they follow technology news. Their most commonly liked bands are Pink Floyd and the Beatles, and their top movie choices are comedy, science fiction and documentaries. All of this information can be used in countless ways to make our content more useful and interesting for our followers, and for their friends and contacts who will see the content they’ve liked and shared, and I found it all without even looking at anyone’s name.

Privacy concerns and ethical marketing

People are right to be concerned about privacy, and indeed other websites have already outlined some of the ways that access to this information could prove problematic. It’s our choice, though, as marketers, to use the knowledge we can gain from Facebook’s graph search in a responsible and non-invasive way.

As you can see, there’s plenty of value to be had by looking into the generalities. As a bonus, everything we find out here lets us tailor better, user-focused content. It’s not about manipulating consumers. It’s about giving them content they can use, because that’s how you gain loyalty from the smart, savvy online audience.

Getting to Know Your SEO: An Interview with SEOA’s Stone Reuning

Stone Reuning has been doing SEO since the pre-Google era, back when Yahoo was the king of search. That alone would be impressive, but it’s really just part of the story.

When it comes to decision support cred, it doesn’t get much better than Ernst & Young, and that was only one stop along Stone’s 25-year career in consulting and business services. He and his brother Wes – an SEO Advantage partner and Executive VP – both worked with Fortune 500 companies before teaming up to form Tampa Bay Associates, where they developed and implemented business solutions. Then, in 1999, the Reuning brothers created the venture that would become one of the internet’s most innovative and successful SEO companies: SEO Advantage.

Stone and I “sat down together” in the virtual office this week, and he told me the story of how SEO Advantage was formed, and how Stone and Wes saw an opportunity and seized it at a time when SEO and mainstream internet use were still in their infancy.

The Reuning brothers were specializing in medical systems in the late 90’s, back before Google took over the search world. “We were going to move our healthcare company into the internet arena,” Stone explained, “but within weeks it became obvious that if we wanted to make this work we needed to get this website to the top of Yahoo and Alta Vista, and in front of the CEOs of hospitals. We were looking at providing software for healthcare businesses, but once we started to develop the website we saw an opportunity to do something new that every business would need. Making that progression was natural for me, because succeeding on the internet was just another math problem.”

Thus SEO Advantage was born, and in the years since it has stayed on the forefront of every SEO development, adapting to algorithm updates when necessary, but usually surviving those updates relatively unscathed. This is a credit to Stone’s forward-thinking leadership and ability to see the future of search before it happens. It’s also the direct result of the fact that, unlike many SEO executives who become completely disconnected from the day-to-day operations of their companies, Stone works in the trenches. He remains directly involved with every single client SEO Advantage serves.

I asked him how he maintains that passion, and it became immediately obvious why managing from on high is not and never will be his style. “My main interest has always been in product development,” he told me.  “I enjoy developing new approaches, looking at math, and making things work in a profitable way. How do we make systems work, and how do we make them work better?”

“I’ve always viewed clients as business partners,” he continued, “I ask them, ‘what are your problems? What are the things you’re trying to solve? What keeps you up at night?’ I like to form long-term relationships with clients. Some have been with us for over a decade. Building these relationships, to me, is the right way to do business.” Considering SEO Advantage’s success, that’s not just an opinion. The company’s record has been proven time and time again, to the benefit of clients in fields from law to medicine to precious metals.

Another contributing factor to that success is the company culture that has evolved over the years. SEO Advantage employs a virtual office approach, and although Stone is hands-on with every client, he doesn’t micromanage, preferring to give his employees a sense of ownership over their work.

“I think it says a lot about who we are as an internet-based company that we fully utilize online resources as part of our day-to-day operations. We aren’t constrained by geography. We find and hire talent from all over the U.S., giving our clients the advantage of the most skilled, experienced staff available. Our approach breeds creativity and attracts people who are driven and self-motivated outside of a traditional office environment. It also keeps down our overhead, which is great from the client perspective.”

When asked to name the number one aspect of SEO Advantage that gives it a decided edge over other SEO companies, Stone didn’t hesitate. “Our team,” He said immediately. “Early in my career, one of my supervisors said to me, ‘I want you to basically do my job so that I can go do another job.’ That stuck with me, and that’s why I’ve focused on building a company of managers. SEO technicians who are used to following someone else’s instructions to the letter wouldn’t fit in here. I want managers who are invested in their work, and I find that giving passionate people autonomy makes it fun for everyone, which in turn promotes even more creativity and innovation.”

Next I asked Stone to name the best and worst developments in SEO over his career. His answer: “Google and Google.”

“SEO was easier when we started. Companies could get people to rank with spam, but the long-term value of that approach was short lived even back then. It would make people rank, but it didn’t actually produce revenue. It’s more complex for us, but it’s also better for the people using the internet.”

“I’ve always gravitated toward what Google reinforces,” he continued, “and we’ve always been much more on the messaging side of things. It’s nice these days to not have to compete with the spammers, so while Google makes it more complex, it’s actually easier for us, because we never became dependent on those sorts of tactics.”

To wind things down on a casual note, I asked Stone what was the one thing he couldn’t work without during the day. I expected him to say something like coffee or music, but instead I got one more indicator of how passionate he is about his work.

“The newness of the SEO problem,” he answered. “I’m a math geek. I like trying to figure out new approaches with the math. The internet’s even better than a math problem, though. It’s the biggest math problem. You have to infer, figure things out. For me, growing businesses is fun.”

That approach and attitude pretty much sum up how SEO Advantage operates, and why the company has been so successful in developing new approaches to search marketing for our clients over the years. “Growing businesses is fun.”

Content Marketing: 5 Predictions for 2013

Crystal Ball2012 was quite a year for SEO and content marketing. We saw Google make sweeping algorithm changes that affected a large number of sites. Some sites suffered from these changes, while others thrived.

Since Google shows no signs of slowing down their efforts to keep search engines working and keep content creators honest, we can likely expect quite a few more changes in the coming year. In that vein, check out our top five predictions for content marketing in 2013.

1. Increased emphasis on content expertise

While we can expect to see continued emphasis on, as Google’s Matt Cutts would say, “great content,” we will likely also see a move toward content with authority. Web content creators will be expected to show their credentials more and more.

While this might strike fear in the hearts of those who produce content for a wide variety of clients, what it should do is encourage content marketers to learn more about the products we are marketing so that we can successfully address relevant topics from a place of authority. At SEOA we already utilize a number of writers with field-specific experience and education for our content marketing. For companies that take this approach, 2013 may simply mean making those credentials public and putting faces with the names.

2. More robust content

This one is more of a continuation of a trend. We’ve been ramping up the quality of website copy for years as an industry, in order to keep up with Google’s expectations. In 2013, we’ll produce lengthier guides and more e-books, in an effort to create a one-stop-shop for searchers.

3. Increased emphasis on personality and voice

This one links back to prediction number one. We are learning more and more through the use of social media that customers want to connect with businesses on a personal level, to feel as though they are dealing with real people and not faceless companies.

Content marketers and the businesses we represent will begin to move toward a more personal approach, and content marketing will need to rise to the occasion by building a cohesive voice and personality for each individual client.

4. More mobile content

More and more users every day are accessing the internet primarily through smart phones and other mobile devices. Content marketers and SEOs that do not make the effort to create mobile-friendly content may risk falling by the wayside.

This doesn’t just mean using a mobile subdomain, either. We need to make it easy for users to comment on blogs from any device, and avoid discouraging participation at all costs.

Mobile content also means giving visitors plenty of shorter sounds bytes interspersed with more robust pieces, so that visitors have something they can consume easily while in line or in waiting rooms. Variety and versatility will be the key to attracting and retaining the growing mobile crowd.

5. The fall of repurposed content

One thing we see with every Google update is an increase in the seeming perceptiveness of these algorithms. Repurposed content is becoming easier to detect, and search engines are becoming more adept at identifying the original producer of the content and giving due credit. Some content marketers are going to need to step up their games and start producing truly original copy.

Content marketing in 2013: Time to step up our game . . . yes, again

At SEO Advantage, we’ve seen more SEOs than we’d like complaining about search engine changes instead of being willing to adapt. That attitude is not only counter-productive, but it displays a lack of passion for the internet from some of its most prolific content creators.

The most successful content marketers in 2013 and beyond will be those who have a true love of all things internet, and who spend a significant amount of their personal time participating in online communities or conducting research for personal interest. These are the content creators who possess both intellectual curiosity and a great respect for what a valuable resource the internet provides.

Remember what it was like to want to learn about something before the internet? Having to scour the card catalogs at the library or, in some cases, just go around not knowing what you wanted to know? If you do, then you are a step ahead of content creators who get annoyed when asked to create honest, quality copy. You understand how the internet revolutionized the entirety of society, and you have a vested interest in protecting it.

What do you think about our predictions? Agree? Disagree? Have a prediction of your own?

Happy Thanksgiving, Turkey Day, Feast Day

Well, tomorrow is the fourth Thursday in November, or rather the day we gather with friends and family to give thanks. All of us here at SEO Advantage want to wish our customers and readers a joyous and Happy Thanksgiving.

Whether you’re traveling several states away, or staying home, stay safe and check back with us next week when we’ll delve back into all of the important things for building your site’s rankings, leads and conversions.

BTW – Our title up there is a spoof on a joke we caught on Search Engine Journal recently. Check it out below…definitely funny if you’re into optimizing sites for the search engines.

Partnership with SEO Advantage Yields Six-Fold Increase in Web Traffic

Strategic partnerships between firms are one important way businesses grow market share and revenues – especially in today’s troubled economy.

One partnership our search engine marketing firm engaged in last year with gold bullion dealer Provident Metals has seen tremendous success.

When we start working with a firm to grow their online presence and by extension, traffic and revenues, we set realistic goals to accomplish the desired end. In the case of Provident Metals, traffic and search rankings for the bullion dealer’s site increased well beyond anyone’s expectations.

Since formation of the partnership in mid-2010, Provident Metals’ website has seen over a 600% increase in web traffic. Much of this traffic has been driven by the exponential increase in the company’s page 1 Google rankings. Coupled with social media engagement and a re-designed online store, the bullion dealer has experienced much success since teaming up with our firm.

Now that the new site design is complete and a large catalog of informative content is established, we’re now working to target some super-competitive phrases related to PM’s industry – think ‘gold bullion’, ‘silver bullion’ and others.

Dominating these keyword phrases will vault Provident Metals into the elite circles of the bullion industry.

We’ll continue to work with Provident Metals to build informative web content that builds search rankings and engages the reader to act. Providing timely and informative content is key to building thought leadership and trust with customers.

We’re excited to be working with such a reputable company that prides itself on superior customer service. Stay tuned for more important updates on our exciting work. In the meantime, read more about the partnership in our latest press release.

And if you’re searching for an online partner dedicated to helping businesses grow, contact search marketing consultants at SEO Advantage today to find out how you can effectively harness online channels to build website traffic and revenues.