Craig Silverstein, Director of Technology at Google, was the first person founders Sergey Brin and Larry Page hired to help develop what has now become the world’s premier information resource. After 11 years, Silverstein is still with the company and exudes much excitement about its past and future…not to mention the possibilities in mobile and social search.

One interesting side note about Craig…he was visiting my hometown of Gainesville, Florida for his 20-year high school reunion, which coincidentally, is the same high school I graduated from 9 years later.

But while he was in town, he thought he would take a couple hours and speak to the community he called home during his childhood. While the audience was mainly interested people in the community who were not necessarily interested in Google’s algorithm and ranking high in the search results, he did touch on a few of those things and other issues that will be a big part of any online marketers life.

Specifically, the development of mobile and social search technology are increasingly becoming ways people are finding information online.

With regards to mobile search, more and more people are using “smart phones” like BlackBerry, IPhone and even Google’s smart phone, the Anroid. In the future, and closer than we think according to Silverstein, people’s primary device for finding information will be their mobile devices.

Think about it – you’re visiting a town and need to find a place to eat. Or, you need to find a place to get a haircut. Flip out your phone, do a search and voila, you got a list of different businesses in the area you’re in.

We’ve mentioned before the importance of local search, especially if you’re a local business like a restaurant or store. If you fall into this category, you will certainly need to have mobile search on your radar screen going forward.

Social search, which Google pursues through its Google Buzz, Google Wave and its new Google Me is another area that’s seeing tremendous growth. Of course, Facebook is the king of social networks right now and as you know is pursuing social search with a vengeance.

Why is social search important? Not only do people enjoy finding information on their own, they also like to ask their friends about products, ideas or whatever. Since trusting an online source is harder to do (you never see the person on the other side), Internet users want to be able to interact with people they know and find information that way as well.

And perhaps one of the most fascinating technologies for the future of search – voice search. That’s right, instead of typing in your search terms, you can simply say what you’re looking for. Google is working on voice translation technology to take your spoken words and translate them into written words.

Much of Craig’s talk though centered on Google’s history and the history of search in general. Google wasn’t the first search engine – even in the online world.

In fact, the first search engine was the Bible concordance, a reference manual for terms found within the Bible. But instead of it being like an encyclopedia or dictionary where you look up a word and find its meaning, the concordances took a word and told you where you could find them in the Bible.

Fundamentally speaking, this is how search engines work. You take a keyword phrase, type it in and see where on the Internet that word appears. And when search engines were new, that’s about all it involved…keywords and the number of times they appeared on a page.

Of course, search engines have evolved way beyond this.

Concordances were simply correct. Then with the advent of Google and PageRank, searches are not only correct but authoritative as well. Pages with higher PageRank were seen as being more trustworthy. Now, a good result is considered correct, authoritative (trustworthy) AND timely as well.

We’re seeing this play out in Google’s development (think Caffeine/algorithmic updates).

At the conclusion of Silverstein’s remarks at his childhood synagogue, Craig took questions from the audience. Most of them were about different technologies and efforts the company is working on like Google TV. The last question was about Google Fiber and Gainesville’s application to be the first site of this venture.

Unfortunately for the Gator Nation though, Craig doesn’t have anything to do with Google Fiber’s application process.

When I got the opportunity, I asked Craig about Caffeine and how the company expects the update to provide better search results for people. I knew he wouldn’t be able to answer a direct SEO question since in the end, they’re not going to share how their algorithm works too much because surprise, they make a lot of their money by selling PPC ads to companies.

But friends, I’m sorry to say that he didn’t answer much besides saying they do a lot of experimentation with a small set of searchers to see how things work before they go with it entirely. Beyond that, he told me point blank that he couldn’t go into that.

No worries, I understand. But the talk was still fascinating from the perspective of what we do at SEO Advantage and the past, present and future of search…which by the way, is nowhere near being fully developed.

Craig says that could be another 150 years from now! Wow, we got a long way to go!

If it is filled with a lot of hype, the customer could experience buyers’ remorse and have ill-feeling toward you (the seller).

Marketing online is more than just making a quick sale…it’s about building your reputation as much as anything. If your website gets the reputation of having too much hype, people will know and either leave your site quickly or not visit at all.

So how can I create persuasive copy that doesn’t contain too much hype?

Many of these copywriting tips have proven their worth in terms of consistent conversions and sales. Continue reading for 3 quick steps you can use to create persuasive copy without resorting to hype.

Focus on your readers, not your products and services

Be sure your copy is focused on your readers and solving their problems. Focusing on how great your products and services are will only make you seem less than sincere. If someone lands on your site, they either clicked an ad or a link on a search engine results page or some other site. They came to you so you can assume they know what they’re looking for and why.

Therefore, focus on the readers to capture their attention and move them through the buying process.

Draw readers’ attention with a great headline

We’ve discussed before how headlines are one of the most important elements in a landing page or online article. If it doesn’t grab a reader’s attention quickly, they will move off your site quicker than you can blink!

Your headline needs to do two things – it needs to ‘catch’ the readers’ attention and it needs to be relevant to the sales copy. To fulfill both of these conditions of an effective headline, place an ‘emotional trigger’ in the headline to keep people’s interest. Focus on the problem your readers have and the solution your products/services offer rather than resorting to hype.

Quickly make your point and provide a ‘call-to-action’

Without resorting to promotional pitches, quickly tell people what your product can do for them. People are not concerned about your business but their situation, which is why they’re searching online for a solution to their problem.

Therefore, that’s why it’s important to speak about them and their problem rather than your products. And do it quickly and provide instructions on what to do next. Most people’s attention spans are quite short and they won’t spend a lot of time trying to figure out what they should do next.

Additionally, your sentences and paragraphs should be quick and to the point…one, you don’t want to lose readers’ interest by taking forever to get to the point and two, you don’t want to intimidate readers with large chunks of text. Therefore, keep your paragraphs short and to the point (5 lines max.)

Harnessing these 3 steps will go a long way to ensuring your copy is persuasive without the hype that’s so common in many websites and marketing materials. Today’s shoppers are more meticulous than ever…they won’t spend much time on a site that spends all its time talking about itself.

In fact, many organizations are directing their users to their Facebook page instead of their actual sites because of its built-in social interactivity.

Many of our online experiences though still start through search – whether on Google, Bing or Facebook. If we’re looking for information or searching for a solution to a problem, we generally go and ask very broad questions and use broad terms to try and narrow down what we’re looking for.

Continue reading for some tips from Manoj Jasra at Search Engine Guide on how you can boost your Facebook page to the top of the search engines results page.

Number of Followers – The more followers your Facebook page has, the more back links…the more links you have, the more authoritative your page seems.

Fresh Content – Like regular web pages, the fresher your content is (wall posts, pictures, comments, etc.), the more frequently the spiders will crawl your site.

Include relevant content – Only post content on your Facebook page that helps improve its overall theme.

Keyword-rich URL – Be sure your Facebook URL contains keywords searchers use to find your products and services online.

Number of “Shares” or “Likes” – Having more “shares” and “Likes” will also boost your Facebook page to the top of the results. This shows your page is so compelling that people couldn’t simply look at it and move on, they had to share it.

Social media applications like Facebook and Twitter are increasingly important in effectively marketing your small business online. Going forward, any SEO or online marketer must factor these social networks into their marketing strategy.

Saying the same thing over and over again may work in politics but when you’re marketing your small business online, it appears fake to prospective customers. Most who come across content like this immediately leave a website as they are seeing right through the angle the site is trying to play…if not consciously realizing it, site visitors will feel something just doesn’t seem right about the site so they leave.

Besides helping build links and SEO rankings, good content builds trust with site visitors. Continue reading for four ways you can build trust with prospective customer with your site’s content.

1.  Do not hype anything

Hype is still a favorite tactic of low-level marketers. We’ve all seen hype time and again – in commercials, on billboards and in magazines. We’ve become accustomed to it. But the Internet is still relatively new and useful for many things – research, business, shopping and more. People have a much lower tolerance for hype in the online world.

Substantiate all claims. Don’t say you’re “#1” or “the best” unless you can back that up through a third-party. Simply claiming you’re the best because you want it to be true isn’t enough…people find unsubstantiated claims very suspicious.

2. Be genuine, like a friend

Great copy that sells generally reads like a conversation between friends. Writing in a conversational tone that helps the reader solve their problem goes a long way toward building trust. Since online shoppers cannot meet the seller in the flesh, they get extremely suspicious and leave if your content is bland and boring.

Also, don’t spend much time telling outlandish stories or make claims that appear too good to be true…be able to backup claims with third-party verification.

3. Don’t use hidden text that’s hard to find

In the infancy of SEO, webmasters used to write content and make it the same color as their background to hide it from readers. The keyword-rich content got the attention of the search engines at first but no real person would spend much time on the site. You can still “hide” content like that but there’s a right way and a wrong way to do it.

It’s okay to employ hidden content to make your page more usable as long as the reader can easily find it with a simple click of a mouse. But hiding content to make it more difficult for readers to find is wrong.

Before using hidden text though, ask yourself is it valuable? If it is, then your visitors need to be able to read it. If not, then it probably shouldn’t go on the site anyway.

4. Include negative reviews

Another powerful way to gain trust in your site’s content is to include negative reviews of your products. Only including positive reviews will only serve to turn people off…you can lose credibility pretty quickly. Negative reviews help because they give the reader a better-rounded picture of what they’re purchasing. They also help readers determine how the positive attributes of your products outweigh the bad.

Courtesy of SearchEngineGuide.com

Your site’s content is where you make your impression on potential customers. Therefore, it needs to build trust if you want site visitors to purchase your products or use your services. Make sure you’re giving your site visitors a good first impression and not simply creating a jumbled mess of keyword optimized content.

You don’t want to give away too much but you do want to draw their interest enough so they will click on that link to learn more or buy.

Creating copy that simultaneously achieves both of those objectives is the needle you need to thread to effectively harness the Internet to grow your small business.

So when you’re writing landing pages for your website, consider the following 5 tips to maximize their value on both ends…that is serve as good search engine fodder on one end and an effective marketing message on the other.

Write attention grabbing, eye-catching headlines

Headlines are the best opportunity you have to really grab your reader’s attention…if it doesn’t, they will most likely leave the page. You will want to include a primary keyword that will grab both your both your reader’s and the search engine’s attention.

Include call-to-action often

Next, you need to include a call-to-action that instructs visitors on what to do next. Generic forms of this are “Click here to learn more” and other quick anecdotes but those have shown to not work as well as more unique calls-to-action like “…start increasing your online presence and find more customers by contacting search engine marketers at SEO Advantage today to learn more.

Read 3 Elements of a Good Call-to-Action to learn more.

Like our example, you should also include a keyword phrase for your link in this call-to-action statement for additional search engine benefits. Include at least 2 calls-to-action for a short landing page and 3-5 for longer ones.

Directly address the customer

In your main copy, address the customer as “you” and “your” rather than saying “we,” “us” and “our.” Let the customer know what your company and its products/services and do for them. This relaxes the customer too…making them feel like they’re talking to a friend.

Directly deliver the message

When you’re writing landing pages and other content for marketing your small business online try to think about your copy as a business tool and not an art form. You’re trying to persuade readers to take action, not feel good about your ability to express yourself.

Keep content closely written

Whether your landing page is short (500 words or less) or longer, keep the context of the page tightly knit. Meaning, don’t get sidetracked by including extraneous facts and benefits of your products or services. There’s much debate amongst copywriters on an effective length for a landing page but no matter which one you choose, keep the subject matter within certain parameters.

Accomplishing both SEO and marketing goals through your landing pages and other content will maximize the value of your site for both you and your customers. Not only will search engines reward you for compelling, keyword-rich content, those who find you will be reassured that your products/services can address their needs.

This time last year, Microsoft’s Bing enjoyed the title of fastest growing search engine, experiencing 22% growth in its first year of existence.

But now, Bing can no longer claim that mantle as Twitter CEO Biz Stone proclaimed at the Aspen Ideas Festival this week, a gathering of the nation’s leading intelligentsia. Stone says Twitter is exceeding 800 million searches per day, which translates to 24 billion per month – almost twice as much as Bing and Yahoo combined!

(Last month, Bing had 4.1 billion searches and Yahoo had 9.4 billion)

Of course, this is nowhere near Google with over 88 billion searches a month but it’s quite respectable.

Lately, it’s been said you can jumpstart indexing of new content by posting it on Twitter in addition to your site since Google is constantly refreshing feeds from Twitter. With this newest data, you can safely assume many people are turning to Twitter to search for answers to their questions, news on current events and information on products and services.

Stone says Twitter has intentionally been trying to play this kind of angle – serving as not only a social network but a search engine as well. He argues there are many misconceptions regarding Twitter, saying that it’s “not a social network” but “…more like an information network or a source of news.”

Either way, Twitter is quickly becoming a relevant way to search for information online…we’ll see what some of the reports from comScore and others say when they come out. But if there’s any validity to Stone’s claims, you best consider how, when and if it’s wise for your business to jump in.

Evaluate the demand and presence of your industry on Twitter to get a better idea of when and how much effort you should put into it.

A call-to-action is just as necessary an element of web copywriting as your keywords and message…simply writing your message without instructing the reader on what to do next will hinder your potential for getting new customers.

Call-to-actions have to be strategically placed throughout your copy (landing pages, solicitation emails, etc.) in order for you to move visitors from one phase of the buying process to the next. If they have to look for how to contact you, how to download that white paper or how to purchase your product, they will most likely get very frustrated and leave.

Continue reading to learn some good call-to-action strategies you can employ in your marketing emails and landing pages to ensure you move prospects through your site effectively. (Notice the call to action there.)

Position call-to-action above the scroll

You don’t want people to have to scroll down to the bottom to see the call-to-action…we’re an impatient lot so place a call-to-action (i.e. contact, order or download) in a prominent location at the top of your page. Different Internet ready devices layout things differently so factor that into your decisions.

Include several call-to-actions throughout your copy to give visitors multiple opportunities to take the next step…keep your words consistent though so you don’t confuse anyone. And in considering the layout, position your call-to-actions directly in your reader’s visual path.

Choose your words carefully

The tone and words you choose for your call-to-action are vital since you’re essentially asking someone to take another step. Incorporate powerful words in your call-to-action to prompt the reader to act and make them feel good about what they’re doing.

Be sure the words you choose create the effect you’re looking for…consider them from your reader’s point of view. And while words are important, the format of your call-to-action is important as well. Evo, an online outdoor outfitter, tested a couple of different calls-to-action with a recent marketing campaign. Would “15% off” or “$50 off” be a more powerful message…they found $50 off worked better even though it was roughly the same amount off the original price.

Make your words appear prominently

Once you have those powerful words down, you have to figure out how to draw attention to them. You may have a great call-to-action in words but if no one can find it, then you’re not going to get very far.

Think about how your call-to-action appears to your readers…should it be an image, a button or an anchor-text link? Take a look at this button vs. text link experiment from Aweber for ideas.

Remember, your call-to-action needs to be unique since your brand, industry, purpose and audience are all different. Considering that, these tips may not even work for you but they are a good place to start.

Need experienced help in developing your site’s infrastructure, content and even calls-to-action? Contact web copywriters at SEO Advantage today for a premier evaluation of your website, business and goals.

Ignorance of the law is no excuse for the authorities so it’s important we’re all on guard so we don’t find ourselves in any trouble.

Privacy bill could mean increased disclosure requirements, privacy protections

One idea floating around Congress that’s seeing traction is an Internet consumer privacy bill being proposed by Rep. Rick Boucher (D-VA), chair of the House Energy & Commerce Subcommittee on Communications, Technology & the Internet.

Rep. Boucher’s bill is more of a privacy bill for consumers. Its main target is online advertisers who target consumers through behavioral advertising. Many online advertisers – including Facebook with their new ‘like’ features – examine behavior patterns online to target advertising to relevant parties, which in turn increases conversions.

Behavioral technology tracks a user’s searches, how long the stay on a page and even the sites they visit. Data is then taken by advertisers to establish behavior patterns and online demographics.

Web advertisers fear this bill will require web users to opt-in, causing them to lose an important tool in how they target potential customers. However, Rep. Boucher says he supports an opt-out option where web users can choose whether they want their information shared or not.

“If I were [a publisher or advertiser], I would want Internet users to have a sense that their experience is more secure, that they know what information is collected about them, and they be given much more control. They will be more trusting of electronic commerce. . . .it’s good for business,” says the representative from Virginia.

Whatever happens, there will certainly be increased regulation like new disclosure requirements and legal forms indicating how a site tracks data and uses it.

Financial Reform Bill grants new powers to FTC

Tucked inside the financial reform bill passed by the House last November was a provision expanding the Federal Trade Commission’s powers to allow them to impose civil penalties on companies engaging in “unfair” or “deceptive” trade practices.

Since the mid-1970’s, the agency had to hear public testimony and a congressional review had to occur before any penalties could be imposed on the business. With this new power, the agency will basically decide for itself with no public scrutiny what constitutes unfair advertising practices.

Ad industry groups fear this could lead to the FTC acting as an “unelected legislature,” basically giving it free rein over regulating Internet commerce.

The financial reform bill is currently being debated between the two chambers. The House passed its version late last year and the Senate this past April. Both chambers are reconciling their differences, which will need to pass. President Obama has indicated he will sign the bill when it arrives on his desk.

This bill seems more dangerous than Rep. Boucher’s privacy bill since it directly expands an agency’s enforcement authority.

Appointees to the FTC are chosen by the President so vesting this much authority in a centralized executive authority could be dangerous from a checks and balances perspective.

Boucher’s privacy bill is understandable in a big way but it will certainly add new requirements for webmasters and SEO marketers. The combination of the two could be a double whammy for any of us marketing our businesses online.

Stay tuned…

What is voice, exactly? And how can you make it shine through your blog?

In the context of writing, no one can literally hear you…but, they can ‘hear’ you through the words you use and how you use them.

Your English teacher in high school likely didn’t spend much time discussing the voice and who can blame them…it’s a messy, abstract venture that few instructors embark on.

Fortunately, we have a list of four ways you can use to find your ideal writing voice from Joy Tanksley, a middle school English teacher and philosopher. Employing these tips can help you transform your writing from a static compilation of words to an electrifying piece that lights fires in the minds of your readers.

Continue reading for four methods you can use to find your ideal writing voice and take your writing to a higher level.

Get into the flow

Sit down each day or fairly regularly and just write. Don’t worry about grammar or accuracy, just let the words flow…you will be surprised at how good your writing is in these bursts of activity. By focusing on quantity rather than quality, you get a natural and authentic piece…something with a voice attached to it.

Write like you talk

Another way is to write like you talk. Take some prior writings and read them out loud. Does it sound like you? If not, take a tape recorder and simply talk your compositions for a while. Take your recording and transcribe what you said and whammo, you will have some great voice-rich snippets to integrate into your final product.

Forget grammar conventions (…at least at first)

When you were taught about writing in school, you probably learned all of the rules that go along with it. Yes, writing does involve communicating a message so to that end, standard grammar conventions are important. In many instances though, these conventions hinder our ability to create a realistic voice for our writing.

Rather than spending too much time worrying about grammar, start out by pretending the writing conventions do not exist. And when you’re editing your piece, base your decisions on what best communicates your message and not on what satisfies all the proper rules.

If it will enhance the flow of your piece and give it voice, it’s okay to play around with the rules a little bit.

Write about what you know

Many web copywriters try to write about the latest, trendy topics. This may seem like a winner but in reality, if it’s not near and dear to your heart, it will have no voice. Instead, strive for authenticity over popularity…or as Dolly Parton says, “Figure who you are; then do it on purpose.” In other words, don’t try to sound like anyone or anything except who you are.

Harnessing tips like these can help you go beyond simple content creation to satisfy the ever hungry search engines…creating compelling content with the right voice can not only get you to the top of the search engines, it can get you more conversions as well.

Some techniques are more SEO related and “behind the scenes” (coding, tags, etc.) but other techniques are more in the layout of a page, its tone and how we communicate important things to know…our new press room page is an experiment to see how creating a more holistic press room can help site visitors – specifically editors, bloggers and journalists – find information more easily.

In fact, even if you never plan to issue any press releases, it’s important you have one place where people like this can learn more about your company and what you do…reaching out to journalists and bloggers is another way to help you get noticed by search engines and prospective customers.

In the past, most pressrooms simply listed a company’s news press releases. However, having a better understanding of what editors and bloggers are looking for in a pressroom allows you to build a more complete resource.

In fact, a main pressroom page can simply serve as a hub where you can link out to not only your press releases but knowledge center resources, blogs, case studies, testimonials and more as shown by this handy flowchart.

Check out SEO Advantage’s new pressroom and our guest blog post on SEO Site Reference for more insights on turning your pressroom into a powerful online marketing resource.